How we work

We aim to achieve a secure home and a seat at the table for all London’s social housing communities. We work to ensure London’s social housing tenants are involved in the decisions made about our homes. In doing so we seek to drive up standards and accountability in housing and planning policy and practice.

We are grassroots

  • Local Tenants and Residents Associations (TRAs) send elected reps to their Landlord-wide tenants organisations
  • Tenant Management Organisations (TMOs) send elected reps to the National Federation of TMOs (NFTMO)
  • Social Housing Co-ops send elected reps to the London Federation of Housing Co-ops (LFHC)

These organisations make up our membership, together feeding in grass roots evidence, experiences and comment on how London-wide and national policy is impacting at the local level. We also work closely with other voluntary and community sector groups who share our concerns.

We operate by consensus

We take a stance on those issues where there is consensus among our members. Member representatives share the chairing of our meetings and events.

We are evidence-based

We produce analyses of data on London’s housing crisis, asking the questions most pertinent to social housing tenants. We also with academics and experts in the fields of housing and planning. We share our insight in regular newsletters, briefings and e-bulletins.

We challenge London-wide and national housing policies

Alongside making comment and statements to the press, we respond to regional and national housing and planning policy through consultations, following discussion and debate among members. We have spoken at Examinations in Public for the last three London Plans. We are members of the Mayor’s Housing Panel and occasionally attend London Assembly Housing and Planning committee meetings.

Our Membership

Membership is open to:

  • Borough-wide social  housing tenants’ organisations, including tenants’ federations, tenants’ councils and networks.
  • Housing association-wide tenants’ organisations.
  • Neighbourhood networks of tenants and residents associations, where a borough-wide or housing association-wide tenants organisation does not already exist.
  • London-wide social housing tenants’ organisations, such as the London Federation of Housing Co-ops
  • National tenants’ organisations which represent a large percentage of London organisations, such as the National Federation of Tenant Management Organisations

We encourage local TRAs, TMOs and Co-ops to join us as Associate Members. Find out more here.