How we work

We aim to achieve a secure home and a seat at the table for London’s social housing communities.

We work to ensure London’s social housing tenants are involved in the decisions made about our homes. In doing so we seek to drive up standards and accountability in housing and planning policy and practice.

We are grassroots.

Through our member organisations, we bring together a wide range of council and housing associations, tenant-managed and co-operatives tenants.  Together, we feed in grassroots evidence, experiences and comments on how London-wide and national policy is impacting at the local level. We also work closely with other voluntary and community sector groups who share our concerns.

We operate by consensus

Member representatives share the chairing of our meetings and events. We develop policy positions to guide member tenant representatives on issues where there is consensus. Through this way of working, we launched our A positive future for social housing in London: The London Tenants Manifesto in January 2021.

We are evidence-based

We produce analyses of statistical data relating to London’s housing crisis, asking the questions most pertinent to social housing tenants. We also work with academics and experts in housing, regeneration and planning. We share our insight in regular newsletters, briefings and e-bulletins.

We support social housing tenants in understanding London-wide and national housing policies and in responding to consultations on new policies.

We organise a wide range of meetings, events and conferences and prepare policy briefings. We supported tenants organisations speaking at Examinations in Public of the last three London Plans. We are members of the Mayor’s Housing Panel and occasionally attend London Assembly Housing and Planning committee meetings.

Our Membership

Membership is open to:

  • Borough-wide social housing tenants’ organisations.
  • London-based housing association-wide tenants’ organisations.
  • Neighbourhood networks of tenants and residents associations, where a borough-wide or housing association-wide tenants organisation does not already exist.
  • London-wide social housing tenants’ organisations, such as the London Federation of Housing Co-ops.
  • National tenants’ organisations, whose membership is predominantly London-based, such as the National Federation of Tenant Management Organisations and our
  • Non-voting members, comprising individual tenants and residents associations, tenant-managed organisations and co-operatives.

See more on our Join us page