LTF meeting on new RSH consumer standards

Published on August 31, 2023

Published on August 31, 2023

UPDATE (5 October): LTF submitted a final response to the Regulator of Social Housing’s consultation on revised consumer standards. Read it here.


UPDATE (22 September): Following the meeting, we have produced an updated submission. You can access it here: RSH Consumer Standards Consultation submission_Draft 2. We invite you to share feedback: please send any comments to sarah@londontenants.org by Sunday, 1 October.

We also encourage you to submit your own response to this consultation. Please note that the consultation closes on 17th October at 6pm.


LTF hosted an online (Zoom) meeting on Tuesday, 19th September 2023 at 2 pm to discuss its submission to the Regulator of Social Housing’s consultation on its revised consumer standards. These standards include:

  • The Safety and Quality Standard
  • The Transparency, Influence and Accountability Standard
  • The Neighbourhood and Community Standard
  • The Tenancy Standard

Materials relating to the consultation, including summaries produced by Camden Federation of Private Tenants and initial thoughts in response to consultation questions (compiled by Pat Turnbull — thank you, Pat!), are linked at the bottom of the page.

You are also invited to send in your own response to the consultation. The consultation closes on 17th October.

Materials for meeting:

  1. Meeting agenda
  2. Points towards LTF response to RSH consumer standards consultation
  3. Proposed consumer standards
  4. Consumer standards — accessible version
  5. Consumer standards consultation questions
  6. Code of Practice Summary
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