London Tenants Federation - Six years to get a bathroom leak fixed – housing association tenant describes complaints procedure

Six years to get a bathroom leak fixed – housing association tenant describes complaints procedure

Published on December 16, 2019

Denis Lyons, tenant of One Housing Group, describes the gap between the landlord’s advertised system for handling complaints and reality.

Dennis was speaking at the London Assembly Housing Committee open mic session about social housing after Grenfell, held jointly with London Tenants Federation in May 2018.

Topics

Management & Maintenance Tenant Involvement Tenants and Residents Associations