In 2012, the government said it would replace council homes sold through the Right to Buy (RTB) while at the same time increasing the discounts on RTB sales. The government didn’t mean straight one-for-one replacements – rather replacements above a benchmark based on its prediction of RTB sales had there…

In April, Rhi from South West London Law Centres (SWLLC) presented at the South London sub regional network meeting to highlight how law centres and legal representatives can support collective tenant action. Rhi’s presentation explains the process for seeking legal support from law centres, and also outlines the various topics…

A demolition ballot was held in the Achilles Street Area, Lewisham, in October 2019. Jacqui talks to us about her experiences of campaigning for a NO vote, the ballot processes and tactics used by the council in its efforts to get a majority vote for demolition.

In this podcast, a TRA representative from St Martin’s Estate talks to us about the tactics they have used in attempting to get their three different landlords – Metropolitan, Optivo and Notting Hill Genesis – to set the same service charges. St Martin’s TRA’s modus operandi is a good example…

In this podcast, two representatives of St Martin’s Estate Tenants and Residents Association talk about how they deal effectively with repair problems, hold their landlords to account and create “a sense of a community and bit of solidarity” on their estate. St Martin’s is a large housing estate in Lambeth.

This podcast is an interview with a resident of Central Hill Estate, London Borough of Lambeth. The resident has lived on the estate for 20 years. In the podcast, she expresses concerns about a range of issues including: the running down of her estate and its communal facilities, risk of…

This video was prepared by South West London Law Centres – for a London Tenants Federation single-issue meeting relating to repairs in May 2022. It provides lots of information for Tenants and Residents Associations or individual tenants about keeping evidence and records. This is all incredibly important if you are…

In this podcast, we interview a Broadwater Farm tenant representative about the demolition ballot of two blocks of flats (Tangmere and Northolt) on his estate in Haringey. The ballot took place from 11 February to 7 March 2022. 55% of those eligible voted and 85% voted for the demolition. The…

This audio presentation (below) was given by Richard Blakeway, the Housing Ombudsman, at a London Tenants Federation meeting on 14 July 2022. It covers the housing ombudsman’s role, his Complaint Handling Code (updated in April 2022) and thematic issues that the Housing Ombudsman has seen from complaints made.

To attain the Mayor of London’s target for London to meet net-zero by 2030, many council and housing association tenants can anticipate refurbishments works to their homes. The last time that large numbers of social housing tenants had significant works carried out to their homes were those relating to the…