Having problems with landlord contractors? This briefing provides advice and information to help your Tenants and Residents Association hold your landlord to account and get the standard of service you and your neighbours deserve.

This booklet was developed in 2015 for social housing residents facing potential demolition and/or refurbishment of their homes and estates. We produced it alongside Just Space and UCL’s Engineering Exchange to help residents: • When decisions are being made about demolition and refurbishment of their homes. • To build…

Learn about our work and achievements in 2014-15.

This policy briefing was produced by University College London with input from London Tenants Federation. It summarises the main factors involved when deciding whether to refurbish or demolish social housing, including environmental and economic costs and benefits.