Podcasts on making a complaint – as a social housing tenant or leaseholder

Published on December 23, 2022

Published on December 23, 2022

These audio recordings are from our single-issue meeting on rents and service charges held in October 2022.

We invited a Camden leaseholder with considerable experience in dealing with issues on service charges to speak about and answer queries on this issue.

He lives on a council-owned block of flats and chairs one of the borough’s district management committees. The committees hold meetings for Camden tenant and leaseholder representatives.

Listen here to:

How do we make a complaint as a tenant and what are the processes for escalating the complaint?

and

How do we make a complaint as a leaseholder and what are the processes for escalating the complaint?

Our single-issue meetings focus on key issues for social housing tenant and leaseholder representatives across London – enabling them to share, exchange and learn from one another.

For more information, please contact joseph@londontenants.org