Podcasts on making a complaint – as a social housing tenant or leaseholder

These audio recordings are from our single-issue meeting on rents and service charges held in October 2022.We invited a Camden leaseholder with considerable experience in dealing with issues on service charges to speak about and answer queries on this issue.He lives on a council-owned block of flats and chairs one of the borough’s district management committees. The committees hold meetings for Camden tenant and leaseholder representatives.Listen here to:How do we make a complaint as a tenant and what are the processes for escalating the complaint?andHow do we make a complaint as a leaseholder and what are the processes for escalating the complaint?Our single-issue meetings focus on key issues for social housing tenant and leaseholder representatives across London – enabling them to share, exchange and learn from one another.For more information, please contact joseph@londontenants.org