The role of the Housing Ombudsman and his revised Complaint Handling Code

Published on July 18, 2022

Published on July 18, 2022

This audio presentation (below) was given by Richard Blakeway, the Housing Ombudsman, at a London Tenants Federation meeting on 14 July 2022.

It covers the housing ombudsman’s role, his Complaint Handling Code (updated in April 2022) and thematic issues that the Housing Ombudsman has seen from complaints made.

Link here to the slides.

Notes from the Q&A session – between attendees and Richard Blakeway.